I have over seven years of extensive experience in the Servicenow Platform serving as an Architect, Administrator and Developer.
Providing Service at Renault South America / Nissan South America
I currently hold the position of Administrator and ITSM management platform (ServiceNow) lead for the South America Regions. This platform serves as a crucial communication interface connecting users from Renault / Nissan Companies with the IT department.
Providing Service at Renault South America / Nissan South America
In this role, I was responsible for user service, including VIP users such as Directors and Executives. I also focused on developing and analyzing reports to enhance service quality. Additionally, I collaborated with teams across various locations in South America, fostering knowledge-sharing and providing assistance. I have contributed to the development of impactful solutions that have significantly improved the overall operational efficiency and customer satisfaction.